Your Privacy Matters.
This Privacy Notice explains how Ecowebzim Solutions (“Ecowebzim”, “we”, “us”, or “our”) collects, uses, shares, and safeguards your personal information when you engage with our websites, mobile applications, and services.
Overview
Thank you for choosing to be part of our community at Ecowebzim Solutions. We respect your privacy and are committed to protecting your personal information. This privacy notice applies when you visit our website https://www.ecowebzim.com, use our mobile applications (“Apps”), or engage with related services, sales, marketing, or events (collectively, the “Services”). If you have any questions or concerns, please contact us at support@ecowebzim.com.
When you use our Services, you trust us with your personal information. We explain what information we collect, how we use it, and the rights available to you. If you do not agree with any part of this notice, please discontinue using our Services.
Please read this notice carefully as it will help you make informed decisions about sharing your personal information with us.
Table of Contents
Use the links below to jump to the sections most relevant to your interests or concerns.
1. What Information Do We Collect?
2. How Do We Use Your Information?
3. Will Your Information Be Shared With Anyone?
4. How Do We Handle Your Social Logins?
5. How Long Do We Keep Your Information?
6. How Do We Keep Your Information Safe?
7. Do We Collect Information from Minors?
8. What Are Your Privacy Rights?
9. Controls for Do-Not-Track Features
10. Do We Make Updates to This Policy?
11. How Can You Contact Us About This Policy?
1. What Information Do We Collect?
In short: We may collect information regarding your geo-location, mobile device, and push notifications when you use our Apps.
Information collected through our Apps:
- Geo-Location Information: We may request access or permission to track location-based information from your mobile device to provide location-based services. You can change access or permissions in your device settings.
- Mobile Device Access: We may request access to features on your device, including camera, contacts, SMS messages, social media accounts, storage, and other features. You may modify permissions in your device settings.
- Push Notifications: We may send push notifications regarding your account or the mobile application. You can disable these communications in your device settings.
2. How Do We Use Your Information?
In short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with legal obligations, and/or your consent.
We use personal information collected via our Services or Apps for a variety of business purposes described below. We rely on legitimate interests, contract performance, consent, and legal obligations as applicable. Specific uses include:
- Request Feedback: To request feedback and contact you about your use of our Services or Apps.
- To enforce terms: To enforce our terms, conditions, and policies for business purposes, legal reasons, and contractual obligations.
- Respond to legal requests and prevent harm: To inspect data when we receive subpoenas or other legal requests.
- Deliver services to the user: To provide you with requested services.
- Other Business Purposes: To perform data analysis, identify usage trends, evaluate promotional campaigns, and improve our Services or Apps. Information may be used in aggregated and anonymized form. Identifiable personal information is not used without consent.
3. Will Your Information Be Shared With Anyone?
In short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data based on the following legal bases:
- Consent: When you have given specific consent for a particular purpose.
- Legitimate Interests: When reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: When processing your personal information to fulfill a contract with you.
- Legal Obligations: When required to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, including national security or law enforcement requirements.
- Vital Interests: When necessary to investigate, prevent, or take action regarding potential policy violations, suspected fraud, threats to safety, illegal activities, or as evidence in litigation.
More specifically, we may need to process or share personal information in the following situations:
- Vendors, Consultants, and Other Third-Party Service Providers: We may share data with third parties performing services for us (e.g., payment processing, data analysis, email delivery, hosting, customer service, marketing). Selected third parties may use tracking technology on the Services or Apps to collect interaction data. Unless described in this policy, we do not share, sell, rent, or trade personal information with third parties for promotional purposes.
- Business Transfers: We may share or transfer information during negotiations or in connection with any merger, sale of company assets, financing, or acquisition.
- Third-Party Advertisers: We may use advertising companies to serve ads. They may collect data about visits to our and other websites using cookies and other technologies to provide interest-based advertisements.
4. How Do We Handle Your Social Logins?
In short: If you choose to register or log in using a social media account, we may have access to certain information about you.
Our Services or Apps allow registration and login using third-party social media account details (e.g., Facebook, Twitter). We receive profile information from your social media provider, which may include your name, email address, friends list, profile picture, and public information. We use this information only for purposes described in this notice or made clear on the Services or Apps.
We do not control and are not responsible for other uses of your personal information by the social media provider. Review their privacy policies to understand how they collect, use, and share information, and to set your privacy preferences.
5. How Long Do We Keep Your Information?
In short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We retain personal information only as long as necessary for the purposes set out in this notice, unless a longer retention period is required or permitted by law (e.g., tax, accounting). No purpose requires keeping personal information longer than the period for which users have an account with us.
When we no longer have a legitimate business need to process personal information, we will delete or anonymize it. If deletion is not possible (e.g., stored in backups), we will securely store and isolate the information from further processing until deletion becomes possible.
6. How Do We Keep Your Information Safe?
In short: We aim to protect your personal information through a system of organizational and technical security measures.
We implement appropriate technical and organizational security measures designed to protect the security of personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk; access the Services within a secure environment.
7. Do We Collect Information from Minors?
In short: We do not knowingly collect data from or market to children under 18 years of age.
By using the Services, you represent that you are at least 18 or the parent/guardian of a minor who is using the Services with consent. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete the data. If you become aware of data collected from children under 18, contact us at support@ecohosting.co.zw.
8. What Are Your Privacy Rights?
In short: You may review, change, or terminate your account at any time. If you are within the European Economic Area, you have specific rights under GDPR.
You may review or change account information or terminate your account at any time by:
- Logging into your account settings and updating your user account.
- Contacting us using the contact information provided.
Upon requesting termination, we will deactivate or delete your account and information from active databases. Some information may be retained to prevent fraud, troubleshoot issues, assist with investigations, enforce our Terms of Use, or comply with legal requirements.
Opting out of marketing emails: You can unsubscribe using the link in marketing emails or by contacting us. You may still receive service-related emails necessary for account administration. To opt out, you may also note your preferences during registration or update preferences within account settings.
European Economic Area residents have the right to lodge a complaint with their local data protection authority if they believe we are unlawfully processing personal information. Contact details can be found at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
9. Controls for Do-Not-Track Features
Most web browsers, mobile operating systems, and mobile applications include a Do-Not-Track (“DNT”) feature or setting. No uniform technology standard for recognizing and implementing DNT signals has been finalized. Therefore, we do not currently respond to DNT browser signals or any other mechanism that communicates a choice not to be tracked online. If a standard is adopted, we will inform you in a revised version of this privacy notice.
10. Do We Make Updates to This Policy?
In short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible. If we make material changes, we may notify you by prominently posting a notice or by sending a direct notification. We encourage you to review this notice frequently to stay informed about how we protect your information.
11. How Can You Contact Us About This Policy?
If you have questions or comments about this policy, you may email us at support@ecowebzim.com or contact us by post at:
Ecowebzim Solutions
Bulawayo, Zimbabwe
Need Help?
We’re here to support your privacy choices.
Reach out to our team with any questions about how we process data or to exercise your privacy rights. We are committed to transparent and responsive communication.
Website Hosting Agreement
These Terms and Conditions govern the website hosting services provided by EcoHosting Solutions Pvt Ltd, trading as Ecowebzim Solutions. By placing an order or continuing to use our services, you accept the obligations and responsibilities set out below.
Background & Agreement
These Terms and Conditions govern the provision of website hosting services provided by EcoHosting Solutions Pvt Ltd trading as Ecowebzim Solutions. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon indicating acceptance and completing your order for the service.
By submitting an order you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
The Contract between you and Ecowebzim commences upon acceptance of your order and remains in effect for as long as you receive hosting services from us.
These Terms apply to all hosting packages and associated services listed on https://www.ecowebzim.com.
Definitions & Interpretation
Unless the context otherwise requires, the expressions below have the meanings assigned to them for the purpose of this agreement.
Account
Your details required and held by us to facilitate provision of the Service, including identification and location details, username and password, and details of the Service provided.
Business Day
Any day (other than Saturday or Sunday) on which ordinary banks are open for their full range of normal business in Zimbabwe.
Client Website
The website that we host for you, including all component files and related services such as email.
Confidential Information
Information disclosed by either Party to the other pursuant to or in connection with the Agreement, whether oral, written, or in any other medium, and whether or not marked confidential.
Contract
The legally binding agreement formed between you and Ecowebzim upon acceptance of these Terms and completion of your Order.
Fee
The sum(s) payable by you to us for the Service.
Hosting Hardware
Computer and networking equipment used by us in providing the Service, including servers and network infrastructure.
Hosting Package
The hosting package selected by you, referring to specific features such as tools, facilities, storage limits, and duration.
Hosting Software
Any software used by us in the provision of the Service, including that which may be used by you.
Intellectual Property Rights
Copyright and related rights, designs, patents, trademarks, and all other intellectual property rights, whether registered or unregistered, including applications, renewals, or extensions.
Order
Your order for the Service as completed via our website specifying Account details, chosen Hosting Package, and applicable add-ons.
Service
All components of our website hosting service provided in accordance with your chosen Hosting Package.
Data Protection Legislation
EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).
General Terms
The following conditions govern domain registration, service delivery, liability, and related obligations. These apply to all subscribers and authorised users of Ecowebzim services.
Domain registration is subject to availability and the policies of the relevant naming authority (ICANN or regional authorities). Registration fees are non-refundable even if a request is refused.
We accept no liability for disputes over domain ownership. In the event of a dispute, we may withhold, suspend, or cancel the domain name and make representations to the relevant authority at our discretion.
Services may be suspended if fees remain unpaid. We may refuse service, or terminate the Agreement, for breach of these Terms or in cases of insolvency.
Upon termination or suspension, we may block your website, remove or delete data, and, at our discretion, retain data temporarily subject to settlement of outstanding fees.
Ecowebzim is not responsible for any damages your business may suffer. We disclaim implied or written warranties, including merchantability or fitness for a particular purpose.
Refund Policy
All services rendered by Ecowebzim are non-refundable. This includes setup fees, one-time fees, monthly service fees, upgrade fees, additional service fees, administrative fees, and late fees. Customers agree not to charge back or dispute payments for services rendered. Chargebacks incur a $150 fee, result in immediate service termination, and may be referred to collections. Excess funds received are applied as account credit only.
Delivery of Services
Upon successful payment you receive an automated receipt. Retain it for reference. Delivery is electronic via email using the address supplied during signup. We aim to provision services immediately after signup and respond to enquiries within 24 hours. We do not add charges based on payment method, and may perform additional verification by telephone, SMS, or other fraud detection systems.
General Policies
Services are provided to authorised subscribers only. These Terms apply to all persons accessing services via your account. You are responsible for compliance by employees, agents, or customers. Misuse or abuse of cPanel, email, FTP, or other resources may result in additional charges or service suspension. The Service is provided for as long as you comply with these Terms; we reserve the right to terminate for violations.
Acceptable Usage Policy
Ecowebzim hosting resources are optimised for serving web documents and related email/FTP services. The following requirements support fair usage across our shared infrastructure.
Resource Usage
- Resources must not be used as offsite storage, third-party email provisioning, or unrelated file hosting.
- Downloadable files must relate to the website and be accessible via HTML. Illegal content is strictly prohibited.
- Shared and reseller accounts must operate within CloudLinux limits (CPU, memory, entry processes, I/O) and avoid adverse impact on server performance.
- VPS users must upgrade if resource usage adversely affects service stability.
Prohibited Actions
- Running unattended server-side processes, IRC-related software, BitTorrent, gaming servers, or cron jobs under 15 minutes.
- Exceeding 300,000 files on Linux plans or using hosting as a dedicated backup service.
- Hosting illegal or infringing content, warez, nulled software, proxies, spam tools, or high-risk services without approval.
- Any activity that exceeds fair-use thresholds, interferes with other users, or breaches applicable laws.
In cases of excessive usage or fair-use breaches, you may be asked to remove content, reduce usage, or migrate to a dedicated service. We reserve the right to warn, suspend, or cancel accounts that compromise system integrity.
Ecowebzim enforces a zero-tolerance stance on Unsolicited Commercial Email (spam). Violations incur administrative fees ($300 first offence, $600 second offence) and may lead to immediate termination. Research fees up to $300 per hour apply for blacklist remediation.
Grounds for Suspension & Termination
You agree to comply with these Terms and Policies. Ecowebzim may suspend or terminate your account, with or without notice, for any of the following:
- Using the Service to violate any law, infringe privacy or intellectual property rights, or engage in fraudulent, abusive, or malicious activities.
- Operating unauthorised services (mail servers, streaming, proxies), disseminating malware, engaging in denial-of-service attacks, or hosting prohibited content.
- Providing false contact details, performing chargebacks, threatening legal action, or using the Service for harassment or spam.
No bill credit is issued during suspension. On termination we may retain any fees paid as liquidated damages. You are liable for damages or loss of service resulting from violations, including costs associated with investigations or legal enforcement.
Security & Privacy
You agree not to access private areas of the Service or compromise security. Notify Ecowebzim immediately of unauthorised access or breaches. Child pornography is strictly prohibited. Copyright complaints should be sent to abuse.support@ecowebzim.com.
Liability & Warranty
Use of the Service is at your own risk. Ecowebzim does not control third-party information or guarantee the accuracy of material accessible through the Service. We provide no express or implied warranties. The Service, and any software provided, is supplied “as is, as available”. Data security and backups are not guaranteed.
Content & Overages
You are responsible for screening and controlling access to content that may be offensive. Services are suspended when disk space or bandwidth limits are reached unless alternative arrangements are made. Overages are billed at an agreed cost.
Billing & Financial Terms
Fees are outlined on the applicable service pages and billed in advance unless usage-based. Promotional pricing may not recur. Third-party fees and setup charges are non-refundable.
- Invoices for renewals are generated 7 days before the end of term. We attempt to charge stored cards no sooner than 2 days before the due date; ensure payment methods remain valid.
- Overdue invoices incur a late fee of 10% (minimum $2). Services are suspended after 5 days of non-payment and terminated after 30 days. Reactivation after termination incurs a $5 fee if restoration is possible.
- Overdue balances may affect all linked services. Billing disputes must be raised via ticket within 25 days of payment.
Consultants & Account Ownership
Consultants may resell hosting to clients but must not register domains using personal details. Repeated violations may result in suspension. Clients may reclaim services directly from Ecowebzim upon verification if consultants fail to pass on payments, become unreachable, or misrepresent our services.
Cancellation & Termination
Submit cancellations through the client area (Billing & Accounting ticket) at least 7 days before renewal. All PayPal or card subscriptions must be cancelled by you. Late cancellation requests (after invoice generation) incur fees between $15 and $100. Lack of payment or communication within 30 days results in termination and data deletion; a temporary backup is retained for 14 days and restoration fees apply. Domains remain active until expiration.
Domain Transfer Requests & Immediate Service Termination
Where a request to transfer a domain away from Ecowebzim is received within 7 days of the service renewal date and a renewal invoice has already been issued, Ecowebzim will interpret this as the subscriber's intent to permanently discontinue services. The associated hosting account will be immediately deprovisioned and all resources released. No credit or refund will be issued for any remaining service period. Subscribers are advised to download all data and create backups before initiating any domain transfer request.
Migrations & Backups
Complimentary migrations are offered based on plan type (1 account for shared/semi-dedicated, 50 for reseller, 100 for managed VPS, 200 for managed dedicated). Additional migrations cost $2 per account. Services are provided as-is without guarantees on migration timelines. Nightly backups are performed for shared, semi-dedicated, and reseller servers for administrative purposes only; always maintain your own backups. Dedicated servers are not backed up by Ecowebzim unless a paid addon is purchased.
Final Provisions
Disputes: Unresolved disputes must be submitted for binding arbitration. Overages for disk space or bandwidth are charged at agreed rates.
Account Claims: Clients may claim services directly from Ecowebzim if consultants fail to update payments, become unreachable, or otherwise impede service. Identification may be required to transfer ownership.
Amendments: Ecowebzim may amend these Terms and Policies at any time by posting updates on the service. Continued use of the Service constitutes acceptance of amended terms. If you do not agree with changes, you must notify us and discontinue the Service.
Our SLA
Our Service Level Agreement outlines the uptime commitments, response targets, and escalation procedures that keep your critical workloads running 24/7. We combine proactive monitoring with expert support to deliver resilient hosting you can trust.
The Ecowebzim Guarantee
Our SLA aligns every operational process around availability, performance, and accountability. Below is a snapshot of the commitments that anchor our managed hosting services.
99.99% Uptime SLA
Redundant power, networking, and compute ensure your workloads remain online with minimal disruption.
Expert Support
Certified engineers on standby around the clock with defined response targets per incident severity.
Service Credits
Clear remediation path with credits applied automatically when uptime commitments are not met.
Uptime & Performance Targets
We architect for resilience at every layer. Continuous monitoring and automated failover keep your services responsive, while weekly reviews ensure we exceed our published commitments.
- Dual network carriers with intelligent routing and DDoS mitigation.
- Real-time infrastructure telemetry feeding automated self-healing workflows.
- Monthly SLA reviews with performance reports delivered to your inbox.
Core Infrastructure
99.99%
Guaranteed monthly uptime across compute, storage, and networking layers. Includes proactive failover and transparent incident reporting.
Managed Applications
99.9%
Availability guarantee for managed CMS, ecommerce, and SaaS platforms hosted on Ecowebzim.
Incident Response
< 15 mins
Guaranteed response time for critical P1 incidents, with real-time updates every 30 minutes until resolution.
Resolution Target
< 2 hrs
Mean time to restore service for critical incidents, supported by on-call senior engineers.
Support Response Matrix
We classify incidents by severity to ensure the right specialists respond with urgency. You always know who is working the issue and when to expect the next update.
Priority 1
Critical Service Outage
Response
15 minutes
Updates
Every 30 minutes
Resolution
2 hours
Full outage impacting production workloads or critical security vulnerability. Dedicated incident commander and senior engineering team engaged until services are restored.
Priority 2
Partial Degradation
Response
30 minutes
Updates
Every 60 minutes
Resolution
4 hours
Non-critical service is degraded or redundant infrastructure impacted. Fix implemented with minimal impact using change control procedures.
Priority 3
General Assistance
Response
1 hour
Updates
Every 2 hours
Resolution
1 business day
Requests for configuration assistance, performance reviews, or best practice guidance. Tickets tracked through our help desk and scheduled with your success manager as needed.
Scheduled Maintenance
Planned maintenance windows are carefully orchestrated to minimize disruption. You receive advance notice with exact timelines, impact summaries, and rollback plans.
72-Hour Notice
You are notified at least 72 hours before any impactful maintenance event.
Zero-Downtime Methods
Where possible we leverage live migration and blue/green deployments to avoid outages.
Post-Change Validation
Rollback plans are verified with synthetic and live monitoring before changes are closed.
Operational Reporting
Transparent Communication
Monthly SLA Reports
Delivered automatically with uptime metrics, incident summaries, and service credits applied.
Root Cause Analysis
Documented RCA reports provided for P1/P2 incidents within 48 hours of resolution.
Account Reviews
Quarterly strategy sessions with your success manager aligned to growth goals.
Stay Protected
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